Riley Heating & Air Blog: Posts Tagged ‘satisfaction’

What Does It Mean to Be a Factory Authorized Dealer?

Sunday, April 7th, 2019

Knowing that your HVAC contractor is a Carrier® Factory Authorized Dealer has many advantages. This designation will allow you a sense of comfort, knowing that the safety and maintenance of your system rest in highly capable hands. Riley Heating & Air Conditioning is one of the first authorized Carrier® dealers in the Phenix City, Alabama area.

What does it mean to be a factory authorized dealer? It takes hard work, high standards, and attention to detail to achieve this distinction. It requires excellent customer service, technical expertise, and the ability to service state-of-the-art equipment to receive and maintain this designation.

Customer Service

Being a Carrier® Factory Authorized Dealer requires that we provide impeccable customer service. We strive for 100 percent customer satisfaction in all areas of service. We guarantee our work with a written 100 percent satisfaction guarantee and make every effort to ensure that you are completely satisfied with the product and the work completed. We are generally able to achieve these goals because it is our practice to do the job right the first time.

Our sales team receives training in troubleshooting and problem-solving from Carrier® University. This training exposes our employees to potential problems and gives them hands-on experience so that they are better able to understand the unique features of each product and recommend appropriate solutions. Our technicians receive in-depth training in installing, repairing and maintaining all types of Carrier® systems.

Technical Expertise

The training our technician receive ensures that they are at the forefront of HVAC and refrigeration technical advances. They are also are certified in core competencies and specialties by NATE, the industry standard for technician certification. We use factory authorized parts so that your equipment performs at its best.

Riley Heating & Air Conditioning offers comprehensive HVAC services for HVAC equipment to residential and commercial customers. Our service area encompasses communities in eastern Alabama and western Georgia including Fort Benning. For more information about the advantages of working with a Carrier® Factory Authorized Dealer for your indoor comfort needs, call 334-298-1278 to speak to one of our representatives.

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